Refund policy

Sacred Threads — Return & Refund Policy

Last updated: September 2026

At Sacred Threads, our products are made to order. We carefully inspect products before dispatch and work with our fulfillment partner to ensure that your order reaches you in good condition.

Because our products are made to order, we have a limited return and refund policy.

Returns & Refunds

Due to the made-to-order nature of our products, we generally do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or incorrect colour/design selection.

However, if you receive a product that is damaged, defective, misprinted, or different from what you ordered due to an error on our part, we will review the issue and, where applicable, offer a replacement or refund.

1. Damaged, Defective or Misprinted Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 3 days of delivery.

To help us assess your request, please provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • An unboxing video, if available

After reviewing your request, Sacred Threads may offer a replacement or refund depending on the nature of the issue.

Claims submitted more than 3 days after delivery may not be eligible for a replacement or refund.

2. Wrong Size or Change of Mind

Since our products are made to order, we generally do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind
  • Product no longer wanted
  • Incorrect colour or design selected by the customer
  • Personal preference
  • Products that have been used, washed, altered, or damaged after delivery

Please carefully check the size chart before placing your order.

3. Size Variations

Minor measurement variations can occur during manufacturing. Minor variations within reasonable manufacturing tolerances may not qualify as a manufacturing defect and may not be eligible for a return or refund.

4. Damaged Packaging

If your package appears damaged at the time of delivery, please take photographs of the package before opening it, where possible, and contact us as soon as possible.

5. Return Process

Please do not send any product back without contacting Sacred Threads first.

If your return, replacement, or refund request is approved, we will provide you with the appropriate instructions and, where applicable, the return address.

The return or reverse-shipping process for eligible cases may be handled through our fulfillment partner.

6. Return-to-Origin (RTO)

An order may be returned to our fulfillment partner if:

  • The customer is unavailable to receive the order
  • The delivery address is incorrect or incomplete
  • The customer refuses delivery
  • The customer cannot be contacted
  • The delivery location is not serviceable
  • Other circumstances prevent successful delivery

RTO is different from a return after successful delivery. An RTO order does not automatically qualify for a refund.

Refund eligibility for an RTO order will depend on the circumstances of the failed delivery and the applicable order/payment terms.

7. Refunds

Refunds may be considered for eligible cases involving:

  • Manufacturing defects
  • Printing errors
  • Damage during delivery
  • Incorrect product supplied due to an error on our part

Once a refund is approved, it will generally be initiated within 7–9 business days. The time taken for the amount to appear in your account may vary depending on your payment provider or bank.

Shipping charges may not be refundable unless the issue was caused by an error on our part.

8. Replacements

Where appropriate, Sacred Threads may provide a replacement instead of a refund.

Replacement availability and delivery time may vary depending on the product and delivery location.

9. Order Cancellation

Because our products are made to order, an order may not be cancellable once it has entered production or processing.

If you wish to cancel your order, please contact us as soon as possible after placing the order. We will check whether cancellation is still possible.

10. Colour Variation

Colours displayed on different screens may vary slightly from the final printed product due to differences in screen settings, printing processes, and materials.

Minor colour variations that do not constitute a printing defect may not qualify for a return or refund.

11. Contact Us

For any return, replacement, refund, or cancellation request, please contact:

Sacred Threads
Email: SacredThreadsupport@gmail.com

If a physical return is approved, we will provide the applicable return address and instructions before you send the product back.

Please include your order number and relevant photographs/videos when contacting us.

Important: Please do not send products to our fulfillment partner or any other address without receiving return instructions from Sacred Threads first.